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Who We Are
As an innovative, forward thinking company, we strive to continuously deliver results and exceed expectations. Our mission statement and core values cement this purpose and guide our team in every aspect of their work. Our mission statement is ‘Keep things simple, and deliver’. Supported by our core values, our mission shapes every decision that we make. It is through living these core values that we will achieve our vision to be a responsible and transparent business in every area in which we operate. Fundamentally, our core values ensure the team deliver high quality customer service and build long lasting partnerships built on consistency and trust.
“First class customer service is the cornerstone of our strategy. We take a different and refreshing approach to service delivery, listening to our clients and not promising what we cannot deliver. We are not complacent, and recognise that our clients’ needs change over time: good service today does not guarantee good service tomorrow, unless we continuously work hard to improve the service we deliver in partnership with our clients. We are consistent in the way we do business, from how we manage our risks to how we treat our customers and employees, our approach is underpinned by our core values.” Richard O’Donnell, CEO
We invest in our people, recruiting and training to the highest standards so that we have a skilled, qualified, motivated and rewarded workforce able to deliver flexible and high quality service to all our customers.
We want to be the best at what we do: we consistently meet or exceed customers’ expectations and performance targets and our commitment to continuous improvement in all our business operations is second to none.
We provide exceptional service, tailoring our delivery to respond to the precise requirements and business priorities of our customers: we always deliver to the highest standards of customer service and care.
We strive to introduce new ways of working and to develop and adopt new products, services and business processes that will deliver real benefits to our customers, a competitive edge for the company and more efficient and effective working practices for our people.
We are honest, open and upright in all our business transactions, are dependable and trustworthy and are committed to treating all our people, customers, sub-contractors, stakeholders and the communities in which we work with respect.
We believe in working in partnership with our customers, listening carefully to what they want and need, being open and collaborative in our approach and responding rapidly and flexibly to deliver bespoke solutions to meet customer requirements.
Our certifications are testament to our commitment to providing high quality customer service. To ensure we consistently deliver the highest quality service to our clients and candidates, we have rigorous systems and processes in place. In addition to our stringent internal audit process, we fully comply with and exceed the following quality standards across the business:
- BS EN ISO 9001:2015 Quality Management System
- BS EN ISO 14001:2015 Environmental Management
- OHSAS18001: 2007 Occupational Health and Safety Management
- BS EN ISO 22301:2012 Business Continuity Management
- BS EN ISO 27001:2013 Information Security Management
What does all of this mean? Well, our certifications and accreditations demonstrate that we are operating professionally and ethically and you can rest assured that your recruitment needs are in the hands of the experts. MCL Resourcing is also a proud member of The Recruitment & Employment Confederation. Committed to professionalism within the industry, we invest a lot of time and resource to ensure we remain the preferred recruitment provider for our clients and candidates.
CORPORATE SOCIAL RESPONSIBILITY
As a responsible and ethical business, our approach to corporate social responsibility creates the foundations for every decision we make. We pride ourselves on being a principled business partner, conducting relationships with our stakeholders and the wider community in which we operate in accordance with our corporate social responsibility policy. As well as outlining our sustainable business practices, this policy also demonstrates our commitment to minimising any adverse environmental impacts of our operations.
Our approach to corporate social responsibility enables us to work on the things that can make a real difference, developing strategies that directly link our sustainable business agenda with our strategic business planning.
We encourage our people to challenge how things are done and inspire change. This approach enables us to achieve our business goal of delivering long-term value, directly and indirectly, to all our stakeholders including:
- Our clients
- Our communities
- Our people
- Our suppliers
- Our environment